Frequently Ask Questions(FAQ) for Mobizim
1. What is Mobizim?2. Where can I get more information about MobiZim?
3. What mobile phones are supported?
4. Do I need any special software to use MobiZim?
5. How much does it cost to use MobiZim?
6. Is MobiZim safe to use?
7. What does it mean that MobiZim is in beta?
8. I dont want to be a part of this. How do I opt out?
9. Where do I get Mobizim client software?
10. Can I view the information (content) stored on the phone from ZimPlace?
11. Can I see the photos, music, and videos stored on my kids phone?
12. Can I manage SMS & MMS?
13. What If I add a new device to my account?
14. How many devices can I add to my account?
15. Can I monitor two phones with the same MobiZim account?
16. Can I get all my contacts from my own phone on to a new one even if it's a different brand?
17. I accidentally deleted some contacts from my phone. Can you help?
18. What languages does MobiZim support?
19. How do I manage activity on my kids phone?
20. Does MobiZim offer any location-based service?
21. My phone was lost/stolen is my data safe?
22. Can I lock my device remotely?
23. Can I delete data off my device remotely?
24. Can I download information from ZimPlace to my hard drive, usb or SD card?
25. My family has different phones with different carries?
26. Can I use ZimPlace internationally?
27. What data can I back on Mobizim
28. Can I backup the data on my SIM and memory card?
29. Why does it take so long to back up my phone?
30. Does all of the information in my address book get backed up?
31. What happens if I have two contacts with the same name? Do they both get backed up?
32. How much data can I back up, is there a limit?
33. Can I wipe selected contacts?
MobiZim Frequently Ask Questions (FAQ)
1. What is Mobizim?
MobiZim connects and protects families on the go! It provides parents with peace of mind by showing them their children’s mobile phone activity and data. It allows them to setup rules and restrict phone usage with next generation parental controls.
Delivered as a software as a service, MobiZim allows parents to monitor smart phone usage. Parents can set policies to regulate use, setup alerts, review phone data and backup personal information. MobiZim lets parents remain connected with their children, giving them the security they desire while controlling spending.
2. Where can I get more information about MobiZim?
You can get more information about MobiZim on their website(http://www.mobizim.com) or send an email to info@mobizim.com
3. What mobile phones are supported?
MobiZim currently supports all Windows Mobile Devices v6.0 and 6.1, Android, and Blackberry phone version 4.5 and above. We are working on supporting other popular devices. If you want to know when your device will be supported please send email us email at
No. In order to use MobiZim services you need a web browser, Internet access and small (125KB) client download on your phone. During the beta period the service is free to use. However in the future there might be a nominal charge for premium services. So just sign up with MobiZim to be moments away to manage your life on the Go!! Yes, MobiZim is safe to use. All data is encrypted and MobiZim uses state-of-the art security measures, which protects the data against unlawful access and ensures that no data is lost. Beta refers to the fact that we are continuously working on improving the service. Beta does not refer to any issue with security or the functions already available. Your data is always secure on MobiZim. We are continuously looking for feedback to improve the service, if you would like to sign up for the beta feedback, please send emailbeta@mobizim.com.
4. Do I need any special software to use MobiZim?
5. How much does it cost to use MobiZim?
6. Is MobiZim safe to use?
7. What does it mean that MobiZim is in beta?
8. I dont want to be a part of this. How do I opt out?
9. Where do I get Mobizim client software?
In order to use MobiZim services you need to sign-up. Once you sign-up and validate your account you will receive a link via SMS on your mobile phone. Click the link to download the client software on your mobile. This process takes less than 2 min.
10. Can I view the information (content) stored on the phone from ZimPlace?
Yes, In order to access your phone information login into the ZimPlace portal and then you can access your contacts, calendar, sms, media and call records.
11. Can I see the photos, music, and videos stored on my kids phone?
No, ZimPlace currently does allow the ability to review music, photos and videos stored on the phone. We plan to support review of these and other content from ZimPlace in a future release of ZimPlace.
12. Can I manage SMS & MMS?
Yes, In order to manage SMS, login into ZimPlace portal and then you can access SMS from the SMS Module. You can view Received, Sent, and New SMS messages. The SMS Module also allows you to create new SMS messages directly from the portal.
MMS is currently not supported, but will be coming soon. Please check back shortly.
13. What If I add a new device to my account?
Once you have added a new device to your account, you will be able to manage information on the new device similar to the other devices on your account. You will be able to share information across multiple devices, hence making it very easy for you to transfer contacts, calendar entries, music, photos and pictures from one device to another.
14. How many devices can I add to my account?
At moment there is no limit on how many devices you can add to your account. However in the future there may be a nominal charge for premium accounts.
15. Can I monitor two phones with the same MobiZim account?
Yes, there is no limit on how many phones can monitor with your one MobiZim account. You can sync the same information on the two phones or have separate information. It all depends on how you use your devices. However in the future there may be a nominal charge for premium accounts.
16. Can I get all my contacts from my own phone on to a new one even if it's a different brand?
Yes, it does not matter what brand or carrier your phone is from syncing contacts to a new phone is very easy from ZimPlace portal. If you are using the same phone number and just adding a new device, you will need to install the MobiZim client software that takes less than 2 min. Once the software is installed you can sync the new phone with the contacts already stored at ZimPlace portal.
17. I accidentally deleted some contacts from my phone. Can you help?
No worries!!! Your data is always secure and available at MobiZim. Please login into ZimPlace portal and sync information that you accidentally deleted from your device.
18. What languages does MobiZim support?
Currently only English is the supported language but in the future more locales will be supported.
19. How do I manage activity on my kids phone?
ZimPlace allows you to monitor what contacts, messaging, media resides on your kids phone. Parents have the ability to monitor and control what services are enabled on your kids phone via the parental controls offered by MobiZim.
20. Does MobiZim offer any location-based service?
Yes through MobiZim you locate where your GPS enabled activated device is at any given time. On the ZimPlace portal select the device you are looking for and click on the locate button.
21. My phone was lost/stolen is my data safe?
If your lost your phone, dont worry your data is secure with MobiZim. You can login to ZimPlace portal and lock your device.
22. Can I lock my device remotely?
Yes you can login to ZimPlace portal and lock your device regardless where the device is located.
23. Can I delete data off my device remotely?
Yes you can manage your data on the device remotely by logging into ZimPlace portal. Once into portal you can add or delete information.
24. Can I download information from ZimPlace to my hard drive, usb or SD card?
No. In the future we will be supporting users registered with MobiZim to download information to a hard drive, usb or SD card.
25.My family has different phones with different carries?
No problem! MobiZim is agnostic to the carrier provider. Your family can have phones from multiple carriers and they can all be added to your account. However currently Window Mobile, Andriod and Symbian are the supported OS. Smart phones on any of these OS will work with MobiZim.
26.Can I use ZimPlace internationally?
When travelling internationally you can access data from phone and also update the information on the phone if needed. Please note that international roaming charges will apply and it is strongly recommended that you check the roaming rates before uploading or downloading large amount of data on the phone.
27. What are the different option of services that I can get from MobiZim? Or what data can I back on Mobizim
MobiZim offers content management, security and parental controls for mobile devices. You can back-up, keep up to date & restore your mobile phone contacts, pictures, music, text messages, calendar etc.
28. Can I backup the data on my SIM and memory card?
With Mobizim, you can backup and manage your contacts on you SIM card. Currently memory card is not supported. If you are interested you can reach us directly by sending email to support@mobizim.com.
No. In the future we will be supporting users registered with MobiZim to download information to a memory card.
29. Why does it take so long to back up my phone?
If you have a lot of data stored on your phone, such as pictures, music, videos or you have a large phone book, it may take some depending on the upload speed. The upload speed is dependent on the available bandwidth of your wireless carrier Internet service and your phones, for example, if you have 3G service enabled on your phone. Also, during peak hours during day you may experience slower connections because of his traffic demand.
30.Does all of the information in my address book get backed up?
Yes, all the information (including the address and notes) associated with a particular contact gets backed up. You can view the full details of your contact by clicking on the particular contact in the Contacts view in your ZimPlace.
31. What happens if I have two contacts with the same name? Do they both get backed up?
Yes both of them are backed up. Each of them is stored in different fields in the contact section on ZimPlace portal.
32. How much data can I back up?
During the Beta trials, there is no limit. Once the Beta is complete, each family account will have a quota that will come with the account and additional storage can be purchased.
33.Can I wipe selected contacts?
Yes. You can wipe individual contacts by deleting them on the ZimPlace and pushing he changes to the phone. Alternatively, you delete the contact on the cell phone and pull the latest information on to ZimPlace.